Quality Policy

Quality Policy – Digitisation Department

Digitization Unit – Heritage Malta strives to ensure that elements of cultural heritage entrusted to it are protected and made accessible to the public. At its very centre of its operations the agency also operates the digitization unit responsible for implementing the digital policy of the agency. 

A Quality Management System based on the requirements of SM EN ISO 9001:2015 was adapted.

The following strategic objectives have been established to be pursued through the Quality Management System:

Long Term Vision 

  • To turn into digital format all aspects of tangible and intangible cultural heritage assets under the guardianship of Heritage Malta.
  • To catalogue and digitally preserve these digital assets 
  • To use digital tools to interpret and make accessible to the widest audience possible this digitized cultural heritage.

Customer Focus

  • To offer effective service solutions to other departments within Heritage Malta as well as members of the public.
  • To ensure seamless operations
  • To provide excellent service by putting the customer at the centre of all activities.
  • To meet customer requirements in a timely and professional manner without ever comprising the business ethics and principles.
  • To provide a flexible service that suits the needs of the customer.
  • To provide customers with a personalised, high value and comprehensive service.
  • To ensure that all staff are adequately trained to perform their assigned duties.
  • To ensure that all staff are able to adapt to difficult and unforeseen operational circumstances.
  • To harness and develop the experience and knowledge gained over the years.
  • To encourage synergy, teamwork and cooperation between the employees of Digitization Unit – Heritage Malta and also with the employees of the customer.
  • To acquire products from reliable external providers/suppliers who are leaders in the field of digital acquisition and interpretation with a high commitment toward product quality and value for money.
  • To remain committed to continuous improvement in all work practices.
  • To constantly demonstrate leadership, and nurture the culture of good quality and continuous improvement across the Digitization Unit – Heritage Malta.


Find out how to make the most of your visit to our various museums & sites.

At Heritage Malta, everyone is welcome at our museum and sites. The principles of diversity, equity, inclusion, and accessibility apply to all aspects of Heritage Malta’s operations. We’ve made a few changes so you can safely enjoy your visit. We want the widest number of people to enjoy the building, collection and exhibitions and hope the following information will help you plan your trip to the Museum.

In this section, you will be able to find which museums and sites are accessible to wheelchair enabled persons. Since many of our sites feature buildings of cultural heritage it is not always possible to transform them into wheelchair accessible places. To counteract this, virtual and 3D reconstructions are being produced whenever possible. Wheelchairs are on hand for use at Tarxien Temples and Fort St Elmo. An electric car service is also provided at Fort St Angelo. Where available Blue Badge parking can be made use of on a first-come-first-served basis.

Social Stories and Sensory Maps aiming to facilitate visits by people on the Autism Spectrum and/or visitors with Sensory Processes Disorders are also becoming part of our outreach programme.

Sign language tours for the hearing impaired and short audio-visuals in sign language are available too. In addition, audio-narrative object descriptions have been created for visitors with visual impairments. Service dogs are welcome at Heritage Malta sites and museums. Caregivers of visitors with disabilities are admitted for free.

Please note that all persons with a physical or intellectual impairment who wish to purchase a reduced entry ticket to any of our Museums and Sites on our online store should select ‘Senior’ from the drop-down menu when booking.

Regular activities are held targeting diverse and specific audiences. For more information please email us at education@heritagemalta.org

Wheelchair accessible means there are ramps, wide door openings and better yet doors that open with a push-button, tables that can fit a wheelchair under them with no crossbar for a base*, bathroom doors that can easily be pushed/pulled open by someone in a wheelchair, bathroom stalls wide enough for a wheelchair user, sinks that a wheelchair user can get under while also reaching the soap and paper towel holders in reach.
Museums have an important responsibility to make everyone feel welcome and included, especially those with different needs, such as visual impairments. A visit to a traditional museum can be isolating for those who cannot see well, as the exhibits are often behind glass and not easily accessible. That's why it's crucial for museums to create a more inclusive environment, and Heritage Malta is taking steps towards this goal in two ways(or on two fronts).

Firstly, they offer workshops that are specifically designed for visually impaired people. These workshops allow participants to experience different aspects of Malta's rich history and culture through touch, sound, and other senses. Please find some examples of our most recent activities below:

Touch Tour at Ħal Tarxien Prehistoric Complex

At the Ħal Tarxien Prehistoric Complex, visitors were able to experience history like never before with an amazing touch tour. Participants were given a warm introduction to this fascinating prehistoric site and then taken on a tour of the Neolithic structure, where they could touch the megaliths and appreciate the intricate carvings on the blocks. After the tour, the fun continued as visitors got to examine a range of undiagnostic artefacts, gaining insights into the tools and materials prehistoric people had access to. The activity provided a fantastic opportunity to engage with history in a hands-on and memorable way!

The Roman Experience at St Paul’s Catacombs

This immersive adventure began with a brief, fascinating introduction to the Roman period in Malta. Everyone then journeyed underground for an unforgettable tour of the physically accessible parts of the atmospheric Saint Paul's Catacombs tomb complex. It was incredible to experience the dampness, unique sounds, and smells of an ancient underground burial cemetery and feel the engraved decorations on some of the tombs. After our tour, we enjoyed a delicious meal with foods that would have been available during Roman times.

Prehistoric Decorations at Ħaġar Qim and Mnajdra Archaeological Park

The participants were invited to step back in time and discover the mysterious prehistoric decorations at Ħaġar Qim and Mnajdra Archaeological Park. An expert curator kicked off the event with an introductory talk about the different forms of decorations found within the prehistoric sites and the tools used to make these decorations and enigmatic human figurines. Replicas were passed around so the participants could touch the features the curator mentioned in her talk. Following the presentation, the participants were given tools to help them unleash their inner artist and guided on making their own version of the popular prehistoric spirals using pieces of rope.

Maltese Folk Characters at MUŻA

During this interactive activity at MUŻA, Malta’s National Community Art Museum, participants were encouraged to visualise a scene from a painting just by listening to an audio recording. They then got to feel and touch a 3D version of the painting and confirm whether their guesses were correct. It was like stepping into the painting and experiencing it in real life! But that was just the beginning. Next up, our group got to roll up their sleeves and create their own version of the painting they had just experienced.

Secondly, Heritage Malta is working on an ongoing project to record audio descriptions of some of the artefacts displayed in its museums. These descriptions help blind or visually impaired people to fully comprehend the objects on display and are being developed in collaboration with the University of Malta’s Department of Translation. Each artefact is described in English, Maltese, and even a child-friendly version! We're committed to making our museums welcoming and inclusive for everyone, so come and experience the magic for yourself. Below please find the audio description of some of the artefacts within Heritage Malta’s collections.
Sleeping Lady English For Kids
Sleeping Lady Maltese For Adults
The Standing Statue English for kids
The Standing Statue Maltese for adults
The Standing Statue English for adults
Venus of Malta English for kids
Venus of Malta Maltese for adults
Venus of Malta English for adults
Wednesdays from 1pm to 4 pm at the National Museum of Archaeology. Tuesdays from 1pm to 4pm at the National Museum of Natural History.
National Museum of Archaeology Sensory Map
National Museum of Archaeology Social Story
National Museum of Natural History Sensory Map
National Museum of Natural History Social Story
Plan a day out and transport yourself into intriguing chapters of our history together, with plenty to enjoy for all ages and interests.

Our appointments with you range from Open Days, Thematic Events, Walking and Boat Tours, Lectures and Webinars and Taste History Dinners, to Hands-On Activities, Courses and Workshops, Art and Literature Nights and even Sleepovers! Moreover, we also offer Combo tickets for you to benefit even further when visiting our islands’ heritage gems.

Privacy Policy

Who we are

Our website address is: http://heritagemalta.org


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Copyright Notice

You/Your/Yourself means the User of the Website.

The entire content of this website forms part of the intellectual property of Heritage Malta, including but not limited to rights of copyright, sui generis rights ancillary to copyright and neighbouring / related rights, with all rights reserved in terms of applicable law. Unless otherwise authorised in writing by Heritage Malta or otherwise in line with the terms of this Copyright Notice, You bind Yourself not to redistribute, transmit, re-transmit, copy, publish or otherwise use in any way any content of the website, without Our prior written consent.

Without prejudice to the above, this website and the material found therein (including, but not limited to, text, artwork, photographs, images, music, audio/video/audio-visual material and computer code – hereinafter in this notice referred to as “Material”) is owned by Us and/or Our licensors, where applicable. In using this website, You are agreeing to a worldwide, non-exclusive, royalty-free and revocable licence limitedly to access to the website and all the Material found herein by using a web browser from any compatible device having internet access. Subject to applicable law You may copy, download, store, print, save and/or otherwise use parts of the website and the Material therein for your own personal non-commercial use.

For the avoidance of doubt, You are explicitly forbidden from adapting, editing, changing or transforming this website or the Material contained therein or otherwise making the Material or any part thereof available to any other party or making the same available on any website, on-line service or bulletin board of your own or of any other party or making the same available in hard copy or on any other media, without Heritage Malta’s express prior written consent.

You acknowledge that We shall be free to take any and all measures to limit Your ability to copy, download, store, print, save and/or otherwise use parts of the website and the Material therein contained.

You may however share content from this website through social media, subject to You including a clear note that such content is being shared from Our website.

All other rights are reserved.

Terms & Conditions

Last updated on 17th July 2023. 


“We”/”Us”/”Our” means (“HM” or “We” or “Us” or “Our”), an agency established under the Cultural Heritage Act (Cap 445 of the Laws of Malta) having its registered address at Heritage Malta Head Office, Ex Royal Naval Hospital, Marine Street, Kalkara KKR 1524, Malta, with VAT Registration Number 1791 6318 and/or any of its subsidiaries and/or affiliates involved in providing the Services.

“You”/”Your”/”Yourself”/”User” means the User of the Website and/or customer of the Services.

“Goods” means the sale of any goods on the Website or at any one of Our Sites.

“Hypogeum” means the Ħal Saflieni Hypogeum located at Burial Street, Paola PLA 1116.

“Services” means any services offered by Heritage Malta on its Website as well as any other services offered by Heritage Malta at the Sites or elsewhere, which services include but are not limited to the sale of Tickets and/or Goods on such Website and/or at the Sites or elsewhere.

“Sites” means the venues, establishments and/or any other location(s) where We will provide the Services, including the Hypogeum. For the sake of clarity, the Sites include but are not limited to:

Open Sites:

  1. Fort St Elmo and the National War Museum
  2. Fortress Builders Interpretation Centre
  3. National Museum of Archaeology, Valletta
  4. MUŻA
  5. Inquisitors’ Palace
  6. Malta Maritime Museum
  7. Fort St Angelo
  8. Ħal Saflieni Hypogeum
  9. Ħal Tarxien Prehistoric Complex
  10. Għar Dalam
  11. Borġ in-Nadur Prehistoric Complex
  12. Ħaġar Qim and Mnajdra Archaeological Park
  13. National Museum of National History
  14. Domus Romana
  15. St Paul’s Catacombs
  16. Ta’ Bistra Catacombs
  17. Ta’ Ħaġrat Megalithic Site
  18. Skorba Prehistoric Site
  19. Gran Castello Prehistoric House
  20. Gozo Nature Museum
  21. Old Prison
  22. Gozo Museum of Archaeology
  23. Ġgantija Archaeological Park
  24. Ta’ Kola Windmill

Closed sites – Visits are by appointment only:

  1. Our Lady of the Pillar Church
  2. Underground Valletta
  3. Main Guard
  4. Villa Frere
  5. Villa Guardamangia
  6.  Kordin III Megalithic Site
  7. Tas-Silġ Archaeological Complex
  8. Ta’ Mintna Catacombs
  9. Abbatija Tad-Dejr
  10. St. Augustine’s Catacombs
  11. San Pawl Milqi
  12. Għajn Tuffieħa Roman Baths
  13. Salini Catacombs
  14. Xagħra Stone Circle
  15. Grand Master’s Palace

“Ticket(s)” means the sale of tickets for access to one or more of the Sites and/or any events relating thereto, made via this Website and/or at any one or more of the Sites, including the sale of block tickets and tickets for access to the Sites by appointment.


Heritage Malta operates and cares for a number of Sites and attractions of historical and cultural value to Malta (and in many cases to the whole world). These terms of service (the ‘Terms’) relate to Your use of the Services provided by Heritage Malta under the domain name https://heritagemalta.org/ (‘the Website’) as well as certain terms and conditions relating to the Sites themselves.

By using this Website and/or purchasing any Services from Us, You agree to these Terms, which shall be deemed a legally binding contract between Heritage Malta and Yourself. We suggest that before using Our Website and/or purchasing any goods and/or Services from Us You read these Terms carefully, together with Our  Privacy Policy, Our Cookie Policy, and Our Copyright Notice

We have the right to revise and amend these Terms and/or the Services from time to time to reflect changes in market conditions affecting Our business, changes in technology, changes in access rights to certain locations, changes to any health and safety laws or procedures, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Our system’s capabilities or for any other lawful reason. Your continued access to or use of the Website and/or the Services constitutes Your acceptance of any such change and/or amendment. You will be subject to the policies and Terms in force at the time that You order and/or use Tickets (or other Services) from Us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You).

Heritage Malta can be contacted at info@heritagemalta.org or through Our Website ‘Contact’ page or by phoning on (+356) 2295 4000 during regular office hours


1.1. All orders for Our Goods and/or Services, including for the avoidance of doubt, orders for Tickets are subject to availability and acceptance by Us. Should We be unable to accept Your order for any reason, We will contact You directly (either via email or by phone) where more details will be provided.

1.2. Once You request to purchase Goods and/or Tickets through the Website, We shall process Your details, and subject to the accuracy of Your details (such as Your financial information) as well as the availability of the Services and the fulfillment of the payment requirements set out in Clause 1.3 below (as well as Section 3) an email acknowledging Your order will be communicated to You, providing You with important information regarding Your order details.

1.3. A contract for the sale of any Goods and/or Tickets You order from Us (the ‘Sale Contract‘) is only created once We have accepted the order and received full payment for Your order (via a payment gateway avialble on Our Website or directly at Our Sites or any other form of payment that We may indicate from time to time and and including partial acceptance).

1.4. With regard to electronic Tickets ordered via the Website, these will be delivered to You electronically immediately once Your order is accepted. With regard to the delivery of Goods unless We receive any information from You to the contrary, We will assume that the details that You provided Us in Your order(s) are correct and We shall proceed to use Our best endeavours to effect delivery thereof within the indicated timeframes (if any).  Once the Goods are delivered to You, You will hold the Goods at Your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to You.

1.5. To the full extent permitted by law, We reserve the right to refuse any order made by You for whatever reason.

1.6. We will not be legally bound by any factual or typographical errors on the Website or other promotional materials.


2.1. By placing an order through this Website You warrant that You are eighteen years of age or older and that no legal impediment of any kind prevents You from contracting with Us in any way.

2.2. Should You fail to bring Your purchased Ticket with You when visiting any Site(s), either electronic Tickets You purchased via the Website and/or physical Ticket(s) purchased at the Site in question, We cannot guarantee that You will be allowed entry to the same.

2.3. The Sites’ operational hours are displayed on Our Website and at the Site(s) themselves (some of which have special terms and conditions as explained below). Users should check for such opening hours before visiting the Sites. If You are not sure that the Sites will be open on the day You plan on visiting, please check for any notices on the Website and if necessary, kindly contact Us at info@heritagemalta.org by phoning on (+356) 2295 4000 (during regular office hours) prior to placing Your order.


3.1. The price of the Tickets and Goods available for purchase from this Website shall be shown on the Website.

3.2. Prices are subject to change without prior notice, but any such changes will not affect orders which have already been placed by You.

3.3. Unless otherwise indicated, prices include VAT and delivery charges (if applicable).

3.4. The full price You will pay for the Services is the price for those specific Services appearing on the Website when placing Your order (and as confirmed in the email and/or electronic message mentioned in Clause 1.2 as well as in Your pending orders).

3.5. Payment shall be made by You by the means specified on the Website or other means as may be indicated by Us and shall not be deemed to be made until We have received cleared funds in respect of the full amount due.

3.6. At present, payment for all Services purchase from this Website shall be exclusively by credit or debit card. We currently accpet payment with VISA and MASTERCARD and any other cards as may be listed elsewhere on Our Website (including via Paypal or any payment gateway(s) available on Our Website). Besides the above-listed means, cash payments may also be made if Goods and/or Tickets are bought directly at the Sites or where otherwise indicated by Us.

3.7. Please note that Heritage Malta uses third-party services to process Your payments, such as Paypal or any other payment gateway such as APCO. All personal details are encrypted, and Heritage Malta stores no credit card details. While We have endeavoured to make payment as secure as possible, You understand that some risks may still exist and that any loss of personal data cannot result in liability on Heritage Malta’s part. For more information on privacy issues, please read Our Privacy Policy.

3.8. By purchasing Tickets online, You warrant that the Tickets are for Your personal enjoyment only and are not for resale.


4.1. Your right of withdrawal only applies to the Goods and not to the Tickets

4.2. Subject to the provisions of Clause 4.3 below, if You are contracting as a consumer, You have the right to withdraw from the Sale Contract of any Goods at any time within 14 days beginning from the day after You receive the Goods (See Clause 1.4 for more information on Our delivery methods). The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, possession of the Goods.

4.3. The right granted to You, as a consumer, pursuant to Clause 4.2, does not apply to:

(a) those Goods which are liable to deteriorate or expire rapidly;

(b) sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; or

(c) made to measure or personalised Goods.

4.4. To exercise the right of withdrawal, You must inform Us of Your decision to withdraw from the Sale Contract by an unequivocal statement either by contacting Us at info@heritagemalta.org or by phoning on (+356) 2258 8100 (during regular office hours). Alternatively, You may choose to use the model withdrawal form included in Clause 4.7 below. We will communicate to You an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

4.5. Subject to Clause 4.3. If You withdraw from the Sale Contract (of Goods) successfully and before the deadline indicated in Clause 4.2, We shall reimburse to You all payments received from You, including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any event not later than fourteen (14) days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.

4.6. You are responsible for the correct details that You submit, including the correct date and time (when asked to provide such information). We cannot be held responsible for any customer errors.

4.7 Model withdrawal form:

(complete and return this form only if You wish to withdraw from the sale of Goods contract)

— To Heritage Malta at Heritage Malta Head Office, Ex Royal Naval Hospital, Marine Street, Kalkara KKR 1524, Malta:

— I/We (*) hereby give notice that I/We (*) withdraw from my/Our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*): __________________________

— Name of consumer (s): __________________________

— Address of consumer(s): __________________________

— Signature of consumer(s) (only if this form is notified on paper): __________________________

—Date: __________________________

(*) Delete as appropriate

Please Note: To help Us with identifying You and processing Your withdrawal quickly, please notify Us about the following details combined with Your withdrawal notice:

–       Your email address with which You signed up/contacted Us


5.1. All promotions online are subject to removal without notice (without affecting any promotions that You are entitled to benefit from).

5.2. All promotions are on a “While Stocks/Services Last” basis.

5.3. No Ticket or Good price is guaranteed until the Ticket is purchased.


6.1. We are fully committed to providing You with the best possible service as expeditiously as possible.

6.2. With regard to Clause 6.1 above, to the fullest extent permitted at law and except in respect of death, personal injury or other damage caused by gross negligence on Our part or on the part of Our employees, We shall not be liable to You by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on Our part or the part of Our employees or agents or otherwise) which arise from or in connection with the use of the Website and the supply of Services, Our entire liability under or in connection with the provisions of the Services shall, under no circumstance, exceed the price of the Sale Contract, except as expressly provided in these conditions.

6.3. In particular, and without limiting the generality of the foregoing, Heritage Malta will not be liable for the delay in performing or failure to perform its obligations hereunder if the delay or failure results from events or circumstances beyond its control.

6.4. Heritage Malta shall not be liable for any losses resulting from third-party services (including Your accessing of third-party websites, whether or not You access such websites through the Website).

6.5. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties.

6.6. Nothing in these Terms shall restrict any mandatory statutory rights You may enjoy under any applicable law.


7.1. Although We strive to take all reasonable precautions to guarantee Your safety whilst visiting the Sites, You recognise and understand that visiting the Sites may involve certain risks. Those risks include but are not limited to personal injury and damage to property that may be sustained by any individuals attending and/or participating in any way in events held at the Sites, including but not limited to personal injury and/or property damages caused by other visitors (even unintentionally). Despite these and other risks, You hereby agree to hold Us harmless for any such personal injury and/or damage that may arise during any events and/or activities organised by Heritage Malta or otherwise except where such personal injury and/or other damage is caused by Our malicious acts or omissions and/or through Our gross negligence.

When visiting the Sites and/or making use of any of Our Services, You hereby undertake that no damage of any kind shall be caused in and/or to the Sites by Yourself or any other person(s) for whom You are legally responsible.

By using Our Services, You hereby understand and accept to be bound by the Heritage Malta’s policies below relating to the Sites:

7.2. Lost, Stolen or Confiscated Items

7.2.1. Heritage Malta is not responsible for any lost or stolen items. If an item is lost, please report the missing item with one of the authorized representatives of Heritage Malta. If the item is not recovered, You may leave relevant contact information.

7.2.2 Heritage Malta reserves the right to confiscate any items which are prohibited or which staff believe to be a potential hazard to the facilities and its visitors.

7.3. Alcohol and Smoking Policy

7.3.1. Visitors are not allowed to bring alcoholic beverages into the Sites at any time.

7.3.2. The Sites are smoke-free areas. Smoking is not permitted on any of the Sites’ grounds or in the surrounding areas.

7.4. Food and non-alcoholic beverages

7.4.1. Food and beverages (with the exception of 500ml plastic bottles) shall not, under any circumstances, be brought into the Sites without the prior explicit consent of Heritage Malta.

7.4.2. Food and beverages are available from Heritage Malta (only at specific and designated areas). Please note that additional costs may apply.

7.5. Admissions policy

7.5.1. Heritage Malta reserves the right to refuse admission, re-admission to any person for any reason at its sole discretion. In particular, and without prejudice to the foregoing Heritage Malta may refuse admission/re-admission for the following reasons:

  • Failure to carry an identity document to prove identity (e.g. ID, driving license or passport) or to prove status if You wish to benefit from a discounted rate (e.g. if You are a student) – Please note that only one discount per ticket may be applied.
  • Failure to dress appropriately in specific Sites.
  • Failure to adhere to these Terms.

7.5.2. Heritage Malta reserves the right to search any person and/or any person’s personal belongings at any time and at its sole discretion.

7.5.3. No animals shall be allowed entry into the Sites

7.5.4. Once admitted, Heritage Malta reserves the right to eject any person without a refund at its sole discretion for any breach of these Terms or for failing to comply with any instructions given by staff or any other person acting on the instructions of Heritage Malta.

7.6. Conduct Expectations for Visitors

To make sure everyone’s visit is enjoyable, We ask everyone to adhere to the following guidelines during the visit:

  • Children under 12 years old must be accompanied by an adult
  • One adult is required for every five children (i.e., persons up to the age of 13) and must stay with them at all times;
  • For the avoidance of all doubt, You will be held fully responsible for all acts of any person(s) for whom You are legally responsible;
  • No running or yelling is allowed inside any of the Sites;
  • No food or drink is allowed outside designated eating areas;
  • Please do not go to floors or zones that are off-limits at the Sites;
  • Please do not move out of the designated areas as this may create a health and safety concern in case of emergencies.

7.7. Use of Equipment

Please note that in certain Site(s) the use of any audio, audio-visual, video, or photographic equipment (including using mobile phones) is strictly prohibited and subject to confiscation by Our staff. Photos and recordings taken by Heritage Malta can be provided upon request. Please see Clause 9 as well as Our Copyright Notice for more information regarding Heritage Malta’s Intellectual Property policy and Our Privacy Policy for information regarding the taking of photos and videos of Your experience at the Sites.


8.1. When visiting the Hypogeum, besides reading and complying with Clause 7 above, Visitors must also read and adhere to these specific Hypogeum terms and conditions.

8.2. The Hypogeum is a unique World Heritage monument. To protect its unique wall paintings, the site’s microclimate is strictly regulated, and only 80 visitors can access the site each day. A group of 10 people is admitted to each tour.

8.3 Due to the strict admittance regulations of this site, should You not be able to attend to the tour, We offer to sell your ticket/s if an e-mail is received on info@heritagemalta.org at least 5 days prior to your visit requesting of such service. A 20% administration fee will be withheld from the original ticket price to cover for processing costs. If a ticket/s is sold by Heritage Malta the refund will be processed in the first week of the following month.

8.4 In case of opting for such service, Heritage Malta only commits on selling the ticket/s in question, it does not commit on re-booking you on a similar tour on another day/time.

8.5. Children under 6 years of age cannot be admitted to the Hypogeum for their own safety. Children who are 6-13 years of age must be accompanied by an adult.

8.6. Our tours of the Hypogeum consist of a 20-minute audio-visual experience explaining the features of the site (“Video Experience”) followed by a guided tour of the site with one of our personnel (the “Guided Tour”). Should You so desire You may also opt solely for the Video Experience, but please note that this option does not include access to the archaeological site itself. For more information regarding pricing please visit https://heritagemalta.org/admission-fees/.

8.7. Please check the date and time of Your scheduled booking as confirmed on Your Ticket. The ticket is only valid for the allotted time, with tours strictly starting at the specified time. Therefore You should arrive at the site at least 15 minutes before the scheduled start time of the Guided Tour as specified on the Ticket. Failure to arrive on time may result in refusal of entry without a refund.

8.8. Audio guides can be provided on request and are available in Maltese, English, French, Italian, German, Spanish, and Japanese. If You are not able to use the audio guide provided, You may request a written version of the tour (available only in ) by contacting Us on info@heritagemalta.org at least one week before Your visit.

8.9. For Your general information, please note that:

  • The Hypogeum is an enclosed space. If You are susceptible to claustrophobia, You may experience some discomfort.
  • Humidity levels are very high, and therefore, some areas are very slippery. For Your safety, please wear closed, comfortable shoes and hold onto the handrails at all times. Visitors wearing high heels or flip flops will not be admitted.
  • Before the Guided Tour starts, You will be requested to leave your belongings such as cameras and mobile phones in the lockers provided.
  • The Video Experience, reception, shop, and a small display area describing the features of the site are wheelchair accessible. However, please be advised that the archaeological site is not accessible to wheelchairs.
  • Photography and filming are not permitted within the site.

8.9.2. How to get here:

  • By public transport from Valletta: Routes 81 & 82. When in Paola follow the signs from the bus stop ‘Ipoġew’ towards the Hypogeum, which is found 5 minutes away on foot from the Paola Parish Church.
  • By vehicle: Drive towards Paola/Tarxien and follow the signs.

8.9.3. The use of any audio, audio-visual, video or photographic equipment (including using of mobile phones) is strictly prohibited and subject to confiscation by Our staff.


  • When visiting Underground Valletta, visitors must read and adhere to these specific Underground Valletta Terms and Conditions.
  • Tours to Underground Valletta take place at 10am, 11am, 12pm and 1pm on Mondays, Wednesdays and Sundays. Tours are given in English and start strictly on time.
  • Please check the date and time of your scheduled booking as confirmed on your ticket. The ticket is only valid for the allotted time, with tours strictly starting at the specified time. Visitors need to meet at MUŻA – The Malta National Community Art Museum, Merchant Street, Valletta half an hour before the start of the tour. Visitors will be given a short briefing and handed personal protective wear (bump cap and head light). Lockers are provided. Visitors will then be taken to Underground Valletta (less than 5 minutes away) to start the guided tour.
  • For general information please note that:
  • Humidity levels are very high and therefore, some areas are slippery. For your safety, please wear closed, comfortable shoes and always hold onto the handrails. Visitors wearing high heels, sandals or flip flops will not be admitted.
  • Although handrails are in place, we regret that the site remains inaccessible to wheelchairs and persons needing walking aids.
  • Underground Valletta is a dark subterranean location. By buying a ticket you are warranting that you are in good health and are not subject to panic attacks or loss of balance due to claustrophobia or similar conditions which could put yourself or other visitors at risk of injury.
    • A maximum of 15 persons are admitted to each guided tour which takes about an hour in Underground Valletta.
    • Children under 6 years of age cannot be admitted to Underground Valletta. Children who are between 6 – 11 years of age must be accompanied by an adult.
    • Failure to arrive on time may result in refusal of entry and tickets are not refundable and cannot be exchanged.
    • Prices may change without prior notice.
    • Ticket re-selling service: Due to the strict admittance regulations of this site, should you not be able to attend to the tour, we offer to sell your ticket/s if an e-mail is received on info@heritagemalta.org at least 5 days prior to your visit requesting of such service. A 20% administration fee will be withheld from the original ticket price to cover for processing costs. If a ticket/s is sold by Heritage Malta, the refund will be processed in the first week of the following month. In case of opting for such service, Heritage Malta only commits on selling the ticket/s in question, it does not commit on re-booking you on a similar tour on another day/time.

Getting there:

  • By public transport: Bus to Valletta Terminal. The tour starts and ends at MUŻA in Merchant Street Valletta. 5 minutes walk from Bus Terminus.
  • By vehicle: Parking in Valletta in white boxes at all times; in blue boxes from 7am till 7pm. CVA charges apply.
  • Public and private car parks can also be found just outside Valletta.
  • Ferries to Valletta operate from Gozo, The Three Cities and Sliema.

If you encounter any technical problems with the online booking system, please contact us on info@heritagemalta.org or +35622954330.

9.3 Ticket re-selling Service:

  • Due to the strict admittance regulations of this site, should you not be able to attend to the tour, We offer to sell your ticket/s if an e-mail is received on info@heritagemalta.org at least 5 days prior to your visit requesting of such service. A 20% administration fee will be withheld from the original ticket price to cover for processing costs. If a ticket/s is sold by Heritage Malta the refund will be processed in the first week of the following month.

    In case of opting for such a service, Heritage Malta only commits on selling the ticket/s in question, it does not commit on re-booking you on a similar tour on another day/time.


10.1. For information regarding Our rules concerning the content provided on this Website, please see Our Copyright Notice.

10.2. Please note that the Sites, including the artifacts, statues and other pieces of art/media may be owned by Heritage Malta or other third parties and may be subject to copyright or other similar intellectual property rights. For these purposes, unless the express consent of Heritage Malta or its staff is obtained photography and filming are strictly prohibited.


11.1. If You would like to become a Heritage Malta member to receive various benefits relating to the Sites, Your own membership card, exclusive events at the Sites and much more,  please visit Our membership page for more information regarding price and the variety of benefits on offer and fill out Our Membership Application Form or contact Us at by emailing info@heritagemalta.org (+356) or calling (+356) 2295 4000 (during normal office hours).

11.2. Please be aware that different kinds of concessions apply according to the type of membership applied for. For example, where You apply as a student or an elderly person You may be entitled to additional benefits. In order to process Your application for membership with Us, We will therefore require You to show Us Your identification as proof of Your status.

11.3. Once You become a Heritage Malta member, different terms and conditions may apply to You depending on the type of membership in question. These terms and conditions will be communicated to You in due course as appropriate.

11.4. Membership is issued to the named member only, for his/her use only. Membership cannot be availed of or transferred to any other person.

11.5. Your Membership shall continue until the date of expiry displayed on Your membership card. Should You lose Your card, We will issue a new one to You free of charge on the first such occasion, after which We shall charge an administrative fee to issue subsequent cards.

11.6. Heritage Malta reserves the right to exercise its rights in full if You, as a member, are found to breach any of these Terms and/or any additional terms and conditions as may be communicated to You.


12.1. You agree to indemnify, defend and hold harmless Heritage Malta, its directors, officers, employees, consultants, agents, and affiliates, from any and all claims (including third party claims), liability, damages and/or costs (including but not limited to, legal fees) arising from, without limitation, Your breach of these Terms, Your conduct (and the conduct of any minors under Your care) at the Sites, Your infringement of any intellectual property rights or any other right of any person or entity or any defamatory or malicious statements made by You in any form (including online).


13.1. Applicable laws require that some of the information or communications We send to You should be in writing. When using this Website, You accept that communication with Us will be mainly electronic. We will contact You by e-mail and/or electronic messaging or provide You with information by posting notices on Our Website. For contractual purposes, You agree to this electronic means of communication, and You acknowledge that all contracts, notices, information, and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.


14.1. All notices given by You to Us must be given to Us at info@heritagemalta.org. We may give notice to You at either the e-mail or postal address You provide to Us when placing an order, or in any of the ways specified elsewhere in these Terms. In the case of any electronic notification, notice will be deemed received and properly served 24 working hours after an e-mail is sent.

14.2. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


15.1. The Sale Contract (and/or any additional contract as may be required) between You and Us is binding on You and Us and on Our respective successors and assigns.

15.2. You may not transfer, assign, charge or otherwise dispose of a contract (including the Ticket), or any of Your rights or obligations arising under it, without Our prior written consent.

15.3. We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract, or any of Our rights or obligations arising under it, at any time during the term of the contract. If Your rights will be reduced in any way, We will only proceed with Your prior consent.


16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

16.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond Our reasonable control and includes in particular (without limitation) the following:

16.2.1. Strikes, lock-outs or other industrial action.

16.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

16.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic/pandemic, or other natural disaster.

16.2.4. Impossibility of the use of shipping, aircraft, motor transport, or other means of public or private transport.

16.2.5. Impossibility of the use of public or private telecommunications networks.

16.2.6. The acts, decrees, legislation, regulations, or restrictions of any government.

16.3. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the contract may be performed despite the Force Majeure Event.


17.1. If We fail, at any time during the term of a contract, to insist upon strict performance of any of Your obligations under the contract in question and/or any of these Terms, or if We fail to exercise any of the rights or remedies to which We are entitled under any contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

17.2. A waiver by Us of any default shall not constitute a waiver of any subsequent default.

17.3. No waiver by Us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with Clause 12 above.


18.1. If any provision or part-provision of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions shall remain in force.

18.2. If any invalid, unenforceable or illegal provision would be valid, enforceable, or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.


19.1. These Terms and any document expressly referred to in them (including any additional contract as may be required) represent the entire agreement between Us in relation to contract’s subject matter and supersede any prior agreement, understanding, or arrangement between Us, whether oral or in writing.

19.2. We each acknowledge that, in entering into a contract, neither of Us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between Us prior to such contract except as expressly stated in these Terms.

19.3. Neither of Us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently), and the other party’s only remedy shall be for breach of contract as provided in these Terms.


20.1. All disputes or claims arising out of or relating to these Terms and/or the Sale Contract shall be subject to the exclusive jurisdiction of the Maltese Courts to which the parties irrevocably submit.

20.2. This clause does not apply if You qualify as a consumer domiciled in a European Union Member State.  In such cases, jurisdiction shall be determined in accordance with the provisions of Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, or any other legislative measure which may replace the said Regulation from time to time.


21.1. This Agreement shall be governed and construed in accordance with Maltese law, saving, where applicable, the provisions of Article 6(2) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), or any other legislative measure which may replace the said Regulation from time to time.


22.1. Questions, comments or requests regarding these Terms or any of Our Services should be addressed to: info@heritagemalta.org or by phoning Us on (+356) 2295 4000 (during regular office hours).

22.2. If You have any formal complaints, these should be addressed in writing to 35, Heritage Malta Head Office (Ex Royal Naval Hospital) Dawret Fra Giovanni Bichi Il-Kalkara, KKR 1280Malta

Last updated on 30th March 2023.